We are open for business to deliver the solar products you need. Here is how we are coping with COVID-19 virus.

AEE Solar is working to protect the health and safety of our customers and employees. We are committed to reducing the risk of COVID-19 while still enabling people to go solar, which continues to save money for families during this uncertain time.

COVID-19 is an evolving challenge, and we’re constantly evaluating guidelines to better protect our customers and employees. We’re following public health guidelines and other best practices recommended by medical experts from across the country.

Here are some of the precautions we are committing to:
  • Ensuring our employees are healthy and not coming to work if they are sick.
  • Training employees to follow best practices from public health and government authorities to reduce the risk of potential exposure, including guidelines on handwashing, device (i.e., iPad) cleaning & sanitation, social distancing, and understanding and recognizing signs of symptoms.
  • Securing our workspaces. This includes increasing the frequency of vehicle and office cleaning and sanitizing, and following the best practice recommendations provided by the Centers for Disease Control and Prevention and the World Health Organization.
  • Suspending all non-critical business travel.
  • Monitoring the situation. We formed a cross-functional taskforce to create and adapt policies that will keep our customers and employees as safe as possible.
  • Directing all employees to a frequently-updated company website providing real-time updates on health and safety best practices.

How this affects our service to you:

In an effort to help preserve the safety of our employees and our customers, we have temporarily suspended on-site pick up of Will Call orders at our distribution centers in Sacramento, CA and Fredericksburg, PA.

Please note that this change only impacts in-person pick up as we will continue to process and ship orders from both our Sacramento and Pennsylvania Distribution Centers. We’re still able to support you with our regular selection of dependable freight and small parcel carriers.

If you have any questions, please reach out to your Customer Care Specialist at 1-800-777-6609 or email us at customerservice@aeesolar.com.

Thank you for your business and we look forward to helping support you through these difficult times.